Heraklion International Airport provides a range of essential facilities and passenger services designed to support high passenger turnover rather than long stays. Due to space limitations, services are functional and practical rather than extensive.
Knowing what facilities are available helps travelers plan time at the airport more realistically, especially during the busy summer season.
Information Desks and Passenger Support
Information desks are located in key areas of the terminal and provide assistance with directions, flight information, and general airport queries.
Staff can help redirect passengers to airline counters, arrivals exits, or transport points, though waiting times may increase during peak hours.
Restrooms and Basic Amenities
Restrooms are available throughout the terminal, including both arrivals and departures areas. Facilities are functional but may experience heavy usage during peak travel periods.
Baby-changing facilities are limited but present in designated restrooms.
Wi-Fi and Connectivity
Free Wi-Fi is available throughout the terminal for a limited duration. Connection quality varies depending on passenger load and time of day.
Charging points for electronic devices are available in some seating areas, though availability is limited.
Assistance for Reduced Mobility
Heraklion Airport provides assistance services for passengers with reduced mobility. Support should be requested in advance through the airline.
Due to terminal congestion, advance notification is strongly recommended to ensure timely assistance.
Medical and Emergency Services
Basic medical assistance is available at the airport, including first aid support for minor issues.
In case of serious medical situations, emergency protocols are in place to transfer passengers to nearby medical facilities.
Lounges and Quiet Areas
Heraklion Airport offers limited lounge facilities, typically accessible through specific airlines or premium tickets.
Quiet seating areas are scarce, and during busy periods most waiting spaces are crowded.
Lost Property and Assistance Points
Lost property services are available for items misplaced within the terminal. Passengers are advised to report lost items as soon as possible.
For baggage-related issues, airlines or ground handling agents manage assistance directly.
ATM and Financial Services
ATMs are available within the terminal, allowing passengers to withdraw cash if needed.
Currency exchange services are limited and may offer less favorable rates compared to city locations.
Accessibility of Services During Peak Season
During summer months, high passenger volumes affect the accessibility of all services. Queues may form at information desks, restrooms, and ATMs.
Passengers should plan for limited availability and allow extra time.
Facilities Before and After Security
Most passenger services are concentrated after security in the departures area, including seating, shops, and cafes.
The arrivals area focuses on rapid passenger flow rather than extended facilities.
What to Expect Overall
Facilities at Heraklion Airport are designed for efficiency rather than comfort. Travelers should expect basic services that support quick movement through the terminal.
Understanding these limitations helps set realistic expectations and reduces frustration.
